Saturday, November 12, 2011

Forced Antecedent-Focused Emotional Regulation: Together We Can Stop This!

----- Forwarded Message -----
From: Scott Portis <>
 Moes 739 <>; Kris Gernentz <>
Sent: Sunday, Nov 8, 2011 12:18 PM
Subject: Fw: Fwd: Customer Feedback - Moe's - 739 @ 2511 West End Avenue, Nashville, TN 37203 CRM:0028989


Don't feel sorry for us - it is part what makes Moe's what it is. Every Moe's in the country does it, and believe it or not, I get far more email from folks when they *don't* hear a hearty "Welcome to Moe's" when they arrive. New stores like Vanderbilt go through a break in period where the crew begins to feel like it is not fun, but then after a short while, they get comfortable with it, especially when they see the smiles it gives to our guests when they come in the door. After opening 6 stores in 7 years in Nashville, I value it and expect my crews to say it, and say it with meaning and enthusiasm. It is very much part of the Moe's experience. 

I hope that, knowing it is part of our culture, and that we mean it when we say it, you will be able to understand why we do it, and not let it irritate you too much. That's not our goal!

Thank you very much for taking the time to give your feedback. I hope you will return, and if they give you a meaningful Welcome, you will say "Ah, I'm at Moe's, time for some good food!"

Scott Portis

Scott Portis, Owner, 615.300.3696
Cannon Restaurant Management, LLC, dba 
Moe's Southwest Grill with 6 Middle TN Locations
*NEW 2525 West End near Vanderbilt*, Belle Meade, 
Brentwood, Franklin, Murfreesboro, Spring Hill, TN